Softek Awnings: 2-Year Limited Warranty

At Softek Awnings, we stand behind the quality and craftsmanship of our products. We are committed to providing you with durable, reliable, and beautiful shade solutions that enhance your living space. That’s why we proudly offer a 2-year limited warranty on all Softek Awnings.

What Our Warranty Covers

Softek Awnings warrants to the original purchaser that your Softek Awning will be free from defects in material and workmanship under normal use and service for two (2) years from the original date of purchase.

This warranty specifically covers:

• Frame Structure — Defects in materials or manufacturing of the awning frame, including arms and mounting brackets.

What Our Warranty Does NOT Cover

This warranty does not cover:

• Damage caused by misuse, abuse, neglect, improper installation, or failure to follow Softek Awnings’ care and maintenance instructions.
• Damage resulting from acts of nature, including but not limited to high winds, hail, snow, ice, floods, lightning, hurricanes, tornadoes, or other severe weather events.
• Damage caused by accidents, vandalism, fire, or other external causes.
• Normal wear and tear, including minor scratches or abrasions to the frame, or degradation of components due to prolonged exposure to elements consistent with the expected lifespan of the product.
• Any product that has been altered, modified, or repaired by anyone other than an authorized Softek Awnings service technician.
• Consequential or incidental damages, including but not limited to loss of use, inconvenience, or damage to property.
• Damage or issues with the frame or fabric resulting from a change, addition or alteration of the surrounding structure (e.g.; new roof, windows, doors or wall/roof structure).

How to Make a Warranty Claim

• Contact Us: In the unlikely event you experience a defect covered by this warranty, please contact Softek Awnings customer service at info@softekawnings.com or 678.904.5637 within the warranty period.
• Provide Proof of Purchase: You will be required to provide your original purchase receipt or other verifiable proof of purchase date.
• Description and Photos: Be prepared to provide a detailed description of the defect, along with clear photographs or videos if possible.
• Inspection (if necessary): Softek Awnings may, at its discretion, request to inspect the awning to verify the defect.

Our Commitment to You

If a defect covered by this warranty is confirmed, Softek Awnings will, at its option, either:

• Repair the defective component(s).
• Replace the defective component(s) or the entire awning with an equivalent product.

This limited warranty is subject to change and is the sole and exclusive warranty for the Softek Awnings Product Line. No employee, agent, dealer, or any other person is authorized to give any other warranties on behalf of Softek Awnings.

Thank you for choosing Softek Awnings. Enjoy your outdoor space with confidence!